Technical Gaps Were Surfacing Too Late
Genpact assessed candidates across cloud, enterprise applications, data, QA automation, AI/ML, Salesforce, Oracle and security.
Keywords Over Capability
Candidates showed familiarity with a technology without the depth for implementation or troubleshooting.
Leaders Pulled In Early
Architects and delivery leaders joined interviews before candidates were technically validated.
Hard-to-Screen Specialisms
Oracle Fusion SCM, Salesforce, Snowflake and enterprise identity needed hands-on interviewers.
Expert Validation Before Client Panels
Specialist interviewers assessed candidates against role-specific requirements before they progressed. Each interview ended with structured feedback, competency observations and a recommendation.
Technical Competency
Coding, system design, cloud architecture, database design, integrations, security, scalability.
Production Readiness
Troubleshooting, deployment, architecture decisions, performance optimisation.
Professional Effectiveness
Technical communication, problem solving, collaboration, client-facing readiness.
Where Stated Experience and Demonstrated Depth Diverged
.NET and Azure
68 assessed, 88.24% did not clear the technical bar. Focus: Azure architecture, event-driven design, reliability, cloud security.
Salesforce
58 assessed, 86.21% did not clear. Focus: Apex, LWC, integrations, Service Cloud, governor limits.
QA Automation
12 assessed, 91.67% did not clear. Focus: framework design, Playwright, CI/CD integration.
Oracle Fusion SCM and APEX
47 assessed, 14 cleared. Focus: SCM processes, ERP customisation, data migration, reporting.
Technical Validation Moved Ahead of Client Interviews
Internal panels received a validated group.
Gaps Found Early
642 of 800 completed interviews identified technically unsuitable profiles before client stages.
Clear Qualified Group
154 candidates met the bar: 96 selected and 58 conditionally selected.
Fast Turnaround
Average scheduling of 10h 34m and report time of 10h 44m gave about 21h 18m combined.
Case Study Evidence
| Stage | Result | Conversion and denominator |
|---|---|---|
| Candidate profiles | 966 | 100% |
| Technical interviews completed | 800 | 82.8% of profiles |
| Technically unsuitable | 642 | 80.25% of interviews |
| Met the technical bar | 154 | 19.25% of interviews |
| Proxy cases identified | 4 | 0.5% of interviews |
| Average scheduling / average report | 10h 34m / 10h 44m | Combined about 21h 18m |
642 + 154 + 4 = 800. Selected and conditionally selected are interview outcomes; Genpact made its own decisions.
KEY TAKEAWAY
Genpact needed technical capability confirmed before client-facing interviews. Expert interviews across nine domains found 642 of 800 candidates technically unsuitable and identified 154 who met the bar, in about 21 hours on average.
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