Gone are the days when nothing but assessing job applications one after the other was the only option to verify and appoint a quality prospect for your company, especially when you are a large-scale enterprise. But the next step was even more tedious and exhausting- the interview rounds! Nowadays, there’s an option for outsourcing the recruitment process in the form of companies that provide Interview as a Service (IaaS).
IaaS is slowly emerging as the new face of the 21st-century recruitment industry. It delivers a smooth-running approach to conducting interviews on behalf of hiring leaders & recruiters from client organizations. In this article, we will understand the various facets of virtual interview services and how it revolutionizes talent acquisition in modern organizations.
UNDERSTANDING INTERVIEW AS A SERVICE
Providers like VProPle that specialize in interview-related tasks are outsourced by companies looking to hire a top prospect for a job profile. The pre-mentioned tasks include providing a range of solutions such as interview scheduling, conducting virtual panel interviews, candidate screening, etc. Handing these tasks to the providers helps cut down the repetitive and time-consuming work for talent acquisition executives and managers, and therefore it enables them to focus on other essential roles. That is the purpose of the facilities provided by an Iaas company.
IaaS WITH MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE:
Artificial Learning (AI) and Machine Learning (ML) facilitate the processes involved in virtual interview services. The following points tell us how:
- Compatible candidates as per the job description can be tracked down using AI with AI-driven “Job Description (JD) to Curriculum Vitae (CV)” match.
- Candidates’ employment history, achievements, etc. are collected using Artificial Intelligence & Machine Learning.
- The candidates’ job profiles at different stages of employment history can be compared with others from the same or different fields.
- AI-enabled digital assistance is instrumental in leading the scheduling and rescheduling of interviews.
BENEFITS OF INTERVIEW AS A SERVICE
Here are the reasons why outsourcing IaaS is your best bet for the hiring process:
Time & Cost Efficient:
Concentrating on core responsibilities with limited resources of time and energy can be difficult when you have a demand for quality high-volume hiring lined up to fulfill. That’s when video interview services help in all aspects of covering a successful interview like initial communication, scheduling & execution. An experienced provider drastically cuts down the cost of investing in conducting interviews.
Access to Interview Experts:
A team of industry experts for video interview services assures that you are offered the best hiring experience in processes like panel management, interview coordination, etc. These experts have the required technical knowledge and know the dos and don’ts of interviewing that significantly impact the process in a good way, therefore assuring the fairness and unbiased nature of the same.
Better Candidate Experience:
In an article by LinkedIn, 4 out of 5 people say that candidate experience is a major sign of how a company values its employees. In 2022, 60% of job seekers talked about in the same article confessed to facing a bad candidate experience. Therefore, your company’s reputation is the key indicator that suggests how likely you are going to get a top prospect.
Outsourcing Interview as a Service helps make the candidate experience as flawless as possible. With prompt scheduling coupled with a responsive support system, candidates feel encouraged to take the interview throughout the hiring journey, hence leaving a great impression about the company whose job role they applied for.
CHOOSING THE RIGHT IaaS PARTNER
The following is about how you can choose the right service provider:
Evaluate the Interview Experts:
It is always suggested to organize a meeting between the technical teams of both the provider and the client organization to evaluate whether the domain of interview experts on the provider’s side is suitable to fill the job vacancy through the right candidate selection. There must also be clarity of the evaluation criteria between both groups.
Convenient User Experience:
The portal of job candidates on the provider’s website must show all the essential recruiting parameters & interview status. A good user experience enhances the overall turnaround time for candidate selection that satisfies both the employer and the prospects because of timely response.
Avail Proctoring to Combat Fraud Interviews:
Proctoring is now an important part of the online recruitment process because of fraud interviews that happen quite often nowadays. Fraud interviews happen when a candidate fakes any of their information for getting employed. A way to potentially prevent such fraud is using cognitive services through foundational cloud platforms like Azure & AWS. These platforms notify recruiters of fraudulent activities in an online interview such as lip sync, impersonation, etc. Hence, the proctoring feature becomes a must-have for IaaS platforms.
Ease in Post-Interview Stages:
Once the interviews of all the candidates are complete, you are now left with an evaluation that has to be done critically. The Interview as a Service platform must help to monitor every stage involved in the evaluation like rating assessment, profile revisit, etc. which further leads to the final hiring.
Detailed Interview Report:
The IaaS agencies must serve the importance of summarising the overall interview process in an essentially informative report that is bound to neutrality and free of any bias. Before starting the interviews, a demonstrated overview of a typical interview done by the service provider is essential to look for approval and feedback.
MAXIMIZING THE POTENTIAL OF INTERVIEW AS A SERVICE
Following are the ways in which you can benefit from the virtual interview service:
State Your Demands Accurately:
It is mandatory to be particular about your hiring goals and job descriptions for the desired candidate(s) before outsourcing Interview as a Service. Your requirements then have to be communicated to the provider based on the accuracy of your goals.
An example of this way is elaborately instructing the required customization in the interview process that is tailor-made to represent the company standards in front of the job prospects.
Constructively Provide Feedback:
Outsourcing is collaborating, so view your fellow provider(s) as partner(s) and help them fulfill your requirements excellently with strong communication relationships and assertive feedback. Such an active feedback loop helps both achieve an efficient process of hiring.
Also, as a recruiter, if you are outsourcing the service for the first time, you can learn a lot about the growth of the talent acquisition industry through consistent communication.
Maximize and Utilize Technology Integration:
IaaS providers often help client organizations by using tools for assessment, sourcing and recruitment. Applicant Tracking System (ATS) is one of the most popular software tools that help employers with the management of a multitude of job resumes & other information based on the given job description. Make sure you make the most of these technological integrations through the virtual service providers to process the flow & organization of relevant information for a seamless hiring experience.
Tailoring Interviews Based on Unique Values:
It’s important to represent the company’s unique brand identity, culture and values through the interviews conducted. This creates a familiar environment for the candidate, therefore assuring a great experience. Thus, you need to work consistently to customize the interview process with your service provider.
A way of customizing these interviews is incorporating company-related questions. An example would be “Our company stands for the highest quality of technical services with attention to detail and our work culture promotes rigorous work towards the betterment of customer experience, how do you think you can fulfill these expectations?”
Evaluate Your Experience with IaaS Approach:
On the occasion of completing the hiring process by outsourcing the interview service, you can always look back and consider the things that could have been made better. This is done by reviewing metrics such as candidate feedback, time-to-hire, and quality of hire to assess the accomplishment of the service.
Such evaluations should be done objectively so that you can reach some important conclusions for the future of recruitment tasks such as the impact of the service on the talent acquisition department, whether to continue doing business with the same provider, how to customize the interview process further for much better candidate experience, etc.
CONCLUSION
In this article, you learned about the process of Interview as a Service, integration of the service with AI and ML, the need for this approach of hiring, how to find the right service and how to use the service to its full potential. The pace of employment and recruitment in the 21st century is evergrowing with the rise in the youth force and the expansion of job profiles concerning the companies’ growth and requirements. For instance, Interview as a Service in India may have a demand spike if the employment opportunities keep on rising in digital technology.
Thus, manual labor in the hiring process can only reach as far as a few job candidates. As a recruiter, you have a wide pool of candidates for almost every profile. By opting for IaaS from providers like VProPle, you tap into quality recruitment in high volume with ease, time management and cost efficiency.
